Acceptable Use Policy

Version: 2026-09-24 First Published: April 25, 2026

This Acceptable Use Policy ("AUP") supplements the Terms of Service between You and WebGrowly LLC, and capitalized terms not defined in it have the meanings given in the Terms of Service. By using the Service, You agree to comply with this AUP. Violation of this AUP may result in immediate suspension or termination of Your account without refund, and may expose You to civil or criminal liability.

You may not use the Service to:

• Violate any applicable federal, state, or local law, rule, or regulation, including real estate licensing laws administered by the Florida Real Estate Commission (FREC).
• Engage in fraud, misrepresentation, or deceptive business practices.
• Infringe any intellectual-property, publicity, or privacy right of any person or business.
• Transmit malware, viruses, ransomware, trojans, worms, or any other malicious code.
• Harass, stalk, threaten, defame, or intimidate any person.
• Engage in or promote human trafficking, child sexual abuse material, terrorism, or violent extremism.

The Service must be used in accordance with the Fair Housing Laws defined in Section 9(a) of the Terms of Service. In particular, You may not use any Feature to:

• make, print, or publish any notice, statement, or advertisement (including listing descriptions, social posts, emails, text messages, and website content) that indicates a preference, limitation, or discrimination based on a protected characteristic, including through wording that describes the people of a place rather than the place itself;
• steer any person toward or away from a dwelling, building, or area, or vary the information or service You provide, because of a protected characteristic;
• configure the AI Chat Widget, AI search, lead scoring, analytics, segmentation, or advertising audiences to select, exclude, rank, or treat people differently by a protected characteristic or by a stand-in for one (for example, names, languages, countries of origin, ZIP codes, or neighborhoods used to exclude a protected group);
• use any field, tag, note, or score to classify leads, clients, applicants, or tenants by a protected characteristic, or to treat them differently on that basis;
• refuse, discourage, or treat differently a buyer or renter because of the lawful source of their income, including housing assistance, where applicable law protects it.

Protected characteristics include race, color, religion, sex, disability, familial status, and national origin, and the additional characteristics protected by applicable Florida county and municipal ordinances, such as ancestry, age, pregnancy, marital status, sexual orientation, gender identity or expression, source of income, political affiliation, veteran or service member status, and status as a victim of domestic violence, dating violence, stalking, or human trafficking. A community that qualifies as housing for older persons under 42 U.S.C. § 3607(b) and Fla. Stat. § 760.29(4) may be described accurately as such. Describing a property's accessibility features accurately is permitted and encouraged.

You are responsible for reviewing all AI output before using it publicly or with clients.

You may not use the Service, including the AI Follow-Up Composer, contact forms, SMS integrations, or any messaging Feature, to:

• Send SMS, MMS, voicemail drop, or email to any recipient without prior express consent as required by the Telephone Consumer Protection Act (TCPA), Florida Telephone Solicitation Act (Fla. Stat. § 501.059), and CAN-SPAM Act.
• Send any marketing, promotional, or advertising SMS, MMS, or voice message without prior express written consent as defined in 47 C.F.R. § 64.1200(f)(9) and Fla. Stat. § 501.059(1)(g): a written agreement signed by the recipient (an electronic signature is sufficient) that identifies You as the sender, includes the telephone number to which messages may be sent, authorizes messages sent using automated technology or a prerecorded or artificial voice, and clearly and conspicuously discloses that consent is not a condition of any purchase. Each such message must also include instructions to opt out. Informal or verbal agreement does not satisfy this standard.
• Send messages during hours prohibited by law.
• Send messages that do not include required disclosures, sender identification, or opt-out mechanisms.
• Ignore, delay, or circumvent opt-out requests.
• Upload purchased, harvested, or scraped contact lists.
• Use the Service to engage in "scraped lead" remarketing without a preexisting business relationship or express consent.

You are solely responsible for compliance with the terms of service, data-licensing rules, and redistribution restrictions of any Multiple Listing Service (MLS), IDX feed, or third-party source (Zillow, Redfin, Realtor.com, or any other) whose data You access through the Service (including through the Smart Extract Feature). You may not:

• Extract, cache, store, or redistribute MLS or IDX data in a manner that violates Your licensing agreement with Your MLS or the third-party source.
• Use the Service to circumvent MLS access controls, rate limits, or pay-walls.
• Misattribute, relabel, or strip attribution from data sourced from a third party in a manner inconsistent with its license.

You may not:

• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service.
• Probe, scan, or test the vulnerability of the Service, or breach or circumvent any security or authentication measure, except through an authorized security-research channel disclosed in writing.
• Access the Service through automated means beyond those expressly provided by WebGrowly (including the Zapier integration, where available, and any other programmatic access WebGrowly expressly enables for Customer).
• Scrape, crawl, or systematically extract data from the Service other than through permitted export tools.
• Bypass, disable, or interfere with rate limits, quotas, billing, or usage tracking.
• Use the Service to build, train, or improve a competing product, including machine-learning models.
• Mirror, frame, or embed the Service on a third-party property without our prior written consent.
• Remove or alter any proprietary notice or branding.

You may not:

• Share, sell, transfer, rent, or sublicense Your account or credentials.
• Create an account under a false identity or impersonate any person or entity.
• Permit any natural person other than You (or, where Section 2(f) of the Terms of Service applies, the Licensed User), including assistants, team members, brokerage colleagues, transaction coordinators, or any other third party, to access, use, or log into Your account.
• Use the Service after Your account has been suspended or terminated.

The Service is sold and provided for use by a single individual real estate professional. Each real estate professional who uses the Service must maintain a separate customer account and pay a separate License Fee, as described in Section 3.2 and Section 7 of the Terms of Service. The Service does not support brokerage accounts, team accounts, shared accounts, or multi-agent configurations.

You may not submit, upload, or transmit through the Service:

• Content that is unlawful, defamatory, harassing, or obscene.
• Content that infringes any third party's intellectual-property, trademark, publicity, or privacy right.
• Content that contains a credit-card number, bank account number, Social Security number, passport number, driver's license number, or other sensitive identifier, except in documents uploaded to a Feature designed to store transaction, lease, or client documents, where You have a lawful basis to hold them.
• Content that You do not have the right to submit under an applicable agreement (including employer, broker, or MLS agreement).
• Voice recordings of individuals who have not consented to being recorded under applicable law.

You may not:

• Overload, flood, spam, or otherwise disrupt the Service's servers or networks.
• Exceed, circumvent, or interfere with the rate, usage, or spend limits or other safeguards that WebGrowly applies to the Service, including under Section 6.2 of the Terms of Service.
• Use the Service in a manner that is harmful or disruptive to other customers.

You agree to cooperate with any investigation we conduct into a suspected violation of this AUP, including providing timely access to logs, account configurations, or other relevant information, and complying with our remedial instructions.

We may take any action we deem appropriate in response to a violation of this AUP, including:

• Issuing a warning;
• Removing, disabling, or modifying offending content or configuration;
• Suspending the Feature at issue;
• Suspending Your account;
• Terminating Your account without refund;
• Reporting the conduct to law enforcement or a regulatory body;
• Pursuing civil remedies.

Our enforcement decisions are at our reasonable discretion.

To report a suspected violation of this AUP, email report@webgrowly.com with the subject line "AUP Report" and sufficient detail for us to investigate. To report a security vulnerability, email security@webgrowly.com with the subject line "Security Report" (see also Section 26 of the Terms of Service).

We may update this AUP from time to time. Material changes will be notified to Customers as provided in Section 21 of the Terms of Service.

WebGrowly LLC 407 Lincoln Rd, Ste 6H, PMB 529 Miami Beach, FL 33139, United States Email: legal@webgrowly.com